Refund Policy

REFUND POLICY

Last Updated: August 2026

1. Overview

American Web Arena provides digital services including website development, e-commerce solutions, and digital marketing. We are committed to delivering high-quality services. This refund policy outlines the terms under which refunds are issued.

2. Refund Eligibility

Refunds are issued in the following circumstances:

✓ Service Not Delivered: If promised services are not delivered as per project scope
✓ Technical Failures: If technical issues prevent service functionality
✓ Work Incomplete: If project is abandoned by us before completion

3. Non-Refundable Services

The following services are NON-REFUNDABLE:

✗ Change of mind after service delivery
✗ Client dissatisfaction with design choices (unless contractually obligated revisions remain)
✗ Ongoing maintenance and support services (monthly/yearly subscriptions)
✗ Services abandoned by client mid-project
✗ Delays caused by client not providing required information
✗ Domain names and hosting services (managed by third parties)

4. Refund Timeline

• Request Period: Clients must request refunds within 14 days of service delivery
• Processing Time: Refunds are processed within 7-10 business days
• Partial Refunds: Based on percentage of work completed

5. Refund Process

Step 1: Contact us at contact@americanwebarena.com with:

• Transaction/Project ID
• Detailed reason for refund request
• Screenshots or documentation of issues

Step 2: Our team will review and investigate within 3-5 business days

Step 3: If approved, refund is issued via original payment method

6. Project Phases & Multi-Stage Projects

For long-term projects with multiple phases:

• Each phase payment is non-refundable once that phase is delivered
• Refunds apply only to incomplete phases
• Client must notify within 14 days of each phase delivery

Example:

Phase 1 (Design): $200 - Delivered & approved = Non-refundable
Phase 2 (Development): $300 - In progress = Can request refund before completion
Phase 3 (Testing): $150 - Not started = Full refund available

7. Exceptions & Special Cases

• Force Majeure: We are not liable for refunds due to unforeseen circumstances
• Third-Party Services: Refunds for domain, hosting, or payment gateways follow those providers’ policies
• Custom Work: Due to custom nature, partial refunds are calculated based on usable deliverables

8. Contact & Support

Email: contact@americanwebarena.com
Phone: (469) 225-9447
Website: www.americanwebarena.com

9. Policy Changes

We reserve the right to update this policy. Clients will be notified of significant changes.