Refund Policy for American Web Arena
REFUND & CANCELLATION POLICY
Last Updated: August 2026
- OVERVIEW
American Web Arena provides digital services including website development, e-commerce solutions, and digital marketing. We are committed to delivering high-quality services. This Refund & Cancellation Policy outlines the terms under which refunds are issued.
- REFUND ELIGIBILITY
Refunds are issued in the following circumstances:
- Service Not Delivered: If promised services are not delivered as per project scope.
- Technical Failures: If technical issues prevent service functionality.
- Work Incomplete: If a project is abandoned by us before completion.
- NON-REFUNDABLE SERVICES
The following services are non-refundable:
- Change of mind after service delivery.
- Client dissatisfaction with design choices (unless contractually obligated revisions remain).
- Ongoing maintenance and support services (monthly/yearly subscriptions).
- Services abandoned by the client mid-project.
- Delays caused by the client not providing required information.
- Domain names and hosting services (managed by third parties).
- MOBILE APPLICATION DEVELOPMENT
Mobile application development projects generally require substantially more time depending on the scope, functionality, platform, integrations, testing, and technical requirements.
Estimated Timeline: 3–7 Months
The actual timeline will depend on the application’s:
- Features and functionalities
- UI/UX design requirements
- Number of screens
- Android/iOS requirements
- Backend development
- API integrations
- Payment integrations
- Third-party integrations
- Testing and debugging
- Client feedback and approvals
- Overall project complexity
The 3–7 month timeframe is an estimated development range and does not constitute a guaranteed completion date unless a specific completion date has been agreed upon in writing.
- TIMELINE CONDITIONS
The timelines stated in this policy are minimum or estimated development timelines and should not be interpreted as guaranteed completion dates unless expressly agreed upon in a written project agreement.
The applicable timeline may be extended due to:
- Late submission of content or required information by the client
- Delayed client approvals or feedback
- Changes to the original project scope
- Additional features or functionality requested after development begins
- Delayed access to third-party platforms or services
- Payment or billing delays
- Third-party API, hosting, payment gateway, or platform issues
- Technical requirements outside the originally agreed scope
- Significant revisions or redesign requests
- Unforeseen technical issues
- Circumstances beyond American Web Arena’s reasonable control
If a client requests substantial changes, additional pages, new functionality, redesigns, or other work outside the original scope, American Web Arena may provide a revised timeline and, where applicable, additional charges before proceeding.
The project timeline begins once American Web Arena has received the required information, content, credentials, approvals, and other materials necessary to begin development.
- E-COMMERCE STORE SETUP & MANAGEMENT
Payments for e-commerce services, including but not limited to:
- Amazon Store Setup & Management
- Walmart Store Setup & Management
- TikTok Shop Setup & Management
- Shopify Store Setup & Management
- E-Commerce Automation
- Product Listing and Uploading
- Store Management
- Account Setup
- E-Commerce Consulting
- Related management services
cover professional work, resources, personnel, and operational costs allocated to the client’s project. Once work has commenced, such payments are generally non-refundable.
Sales, revenue, profit, account approvals, platform decisions, product performance, advertising results, and business performance may depend on third-party platforms, market conditions, product demand, customer behavior, advertising performance, and other factors outside American Web Arena’s control.
Payment for a service does not constitute a guarantee of a specific level of sales, revenue, profit, or return on investment unless expressly stated in a separate written agreement.
- DIGITAL MARKETING SERVICES
American Web Arena may provide services including:
- Social Media Marketing (SMM)
- Search Engine Optimization (SEO)
- Pay-Per-Click Advertising (PPC)
- Google Ads
- Yahoo Ads
- Bing Ads
- Influencer Marketing
- Content Marketing
- Social Media Management
- Other digital marketing services
Payments for digital marketing services cover professional work and resources allocated during the applicable service period. Once a marketing campaign or service period has commenced, payments for that period are generally non-refundable.
Advertising expenditure paid directly to third-party advertising platforms, influencers, publishers, or other external providers is generally non-refundable once committed or spent.
Marketing performance may vary depending on market conditions, competition, advertising platforms, customer behavior, product demand, budget, and other factors.
- HOSTING, SERVER & WEBSITE MAINTENANCE SERVICES
American Web Arena may provide:
- Dedicated Hosting
- Server Management
- Website Hosting
- Website Maintenance
- Website Security & Maintenance
- Business Email Services
- Hosting Maintenance
- Related technical services
Hosting and server services may involve advance commitments to third-party infrastructure providers. Once a hosting or server service has been activated, the applicable payment is generally non-refundable, except where otherwise agreed in writing or required by applicable law.
Any renewal or recurring service will continue according to the applicable service agreement unless canceled in accordance with its applicable terms.
- THIRD-PARTY SERVICES AND PLATFORMS
American Web Arena may work with or depend upon third-party platforms and service providers, including but not limited to:
- Amazon
- TikTok
- Walmart
- Shopify
- Payment processors
- Hosting providers
- Advertising platforms
- Social media platforms
- Third-party software and APIs
American Web Arena does not control third-party decisions, policies, suspensions, verification requirements, outages, algorithm changes, account restrictions, payment holds, service interruptions, or other actions taken by third-party platforms.
American Web Arena will not be responsible for refunds solely because a third-party platform subsequently changes its requirements, rejects an application, restricts an account, suspends an account, changes its policies, or takes another action outside American Web Arena’s reasonable control.
Fees paid for professional services already performed remain subject to the terms of the applicable service agreement.
- CLIENT CANCELLATION
A client may request cancellation of a service by contacting American Web Arena in writing. Cancellation does not automatically create an entitlement to a refund.
If work has already commenced, American Web Arena may retain payment for:
- Work already performed
- Development time
- Personnel and resources allocated
- Third-party expenses
- Software or tools purchased
- Advertising commitments
- Hosting/server commitments
- Other non-recoverable costs
Any eligible refund will be determined based on the specific service agreement, work completed, expenses incurred, and applicable law.
- PROJECT COMPLETION AND CLIENT APPROVAL
Where a client reviews and approves completed work, confirms satisfaction, accepts delivery, or authorizes a website or other project to go live, such approval may be considered evidence that the applicable work has been delivered and accepted, subject to applicable law and the terms of the applicable agreement.
After a project has been approved and delivered, additional requests, modifications, new features, additional pages, redesigns, or other work outside the agreed scope may be subject to additional charges.
- ADDITIONAL WORK & SCOPE CHANGES
Services are performed according to the agreed scope of work. Requests for additional:
- Pages
- Features
- Functionality
- Product uploads
- Integrations
- Design changes
- Redesigns
- Content
- Development work
- Marketing services
that fall outside the original agreed scope may result in additional charges. Where reasonably practicable, American Web Arena will communicate the additional charges and revised timeline before undertaking substantial additional work.
- CLIENT RESPONSIBILITIES
Clients are responsible for providing accurate and timely:
- Business information
- Website content
- Images and media
- Product information
- Account credentials
- Verification documents
- Approvals
- Feedback
- Payment information where required
- Other materials necessary to complete the project
Failure or delay in providing required information or approvals may affect the project timeline and does not automatically entitle the client to a refund.
- APPROVED REFUNDS
If American Web Arena approves a refund, the refund will generally be issued to the original payment method used for the transaction. Processing times may vary depending on the payment processor, bank, or financial institution.
Third-party transaction fees, processing fees, or other non-refundable charges may be deducted where permitted by applicable law and the applicable payment terms.
- CHARGEBACKS AND PAYMENT DISPUTES
Before initiating a chargeback or payment dispute, clients are encouraged to contact American Web Arena so that the matter can be reviewed and, where possible, resolved directly. A chargeback does not automatically establish that a refund is owed.
Where a payment dispute is initiated, American Web Arena reserves the right to provide the applicable payment processor, financial institution, or dispute-resolution provider with relevant documentation, which may include:
- Service agreements
- Proposals
- Invoices
- Payment records
- Client communications
- Project records
- Delivery records
- Client approvals
- Work samples
- Access records
- Screenshots
- Other relevant documentation
This information may be used to establish the services agreed upon, payments made, work performed, and project delivery status.
- PROJECT DELAYS CAUSED BY THE CLIENT
American Web Arena is not responsible for delays caused by the client’s failure to provide required information, approvals, documents, credentials, content, payments, or other cooperation necessary to complete the project.
Such delays may extend the estimated project timeline and do not automatically entitle the client to a refund.
- REFUND REQUEST PROCEDURE
To request a refund or discuss a billing concern, clients should contact American Web Arena through the official contact information provided on our website.
Refund requests should include:
- Client’s full name
- Order or invoice information
- Service purchased
- Date of payment
- Reason for the request
- Relevant supporting information
American Web Arena will review the request and communicate its decision after evaluating the applicable circumstances, service agreement, work completed, and applicable law.
- EXCEPTIONS
American Web Arena may, at its discretion, consider refund requests on a case-by-case basis. Nothing in this policy is intended to limit, exclude, or waive any rights or remedies that cannot legally be limited or waived under applicable law.
- POLICY UPDATES
American Web Arena reserves the right to modify or update this Refund & Cancellation Policy from time to time. The updated version will become effective when published on the American Web Arena website, unless otherwise stated. Clients are encouraged to review the applicable version of this policy before purchasing services.
